This Privacy Policy describes how EB Smart Solutions ("EBSS," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our websites, use the EBSS Platform, or connect third-party services.
1. Information we collect
Depending on how you use EBSS, we may collect account and contact information, business profile information, billing and transaction information, customer and operational data you enter into the platform, communications, files and content you upload, integration credentials or tokens, device and usage information, and support communications.
2. Information from connected services
If you connect a third-party service such as a social media, communications, payments, banking, or other business account, EBSS may receive information that the service makes available under your authorization. The information we receive depends on the permissions you grant and the provider's policies.
We use connected-service data only to provide the features you request, such as account connection, publishing, messaging, synchronization, reporting, or other authorized workflows. You can disconnect supported integrations through EBSS or the third-party provider.
3. How we use information
- Provide, operate, maintain, and improve EBSS and its features.
- Authenticate users, secure accounts, and prevent abuse or fraud.
- Process subscriptions, payments, support requests, and service communications.
- Run workflows, automations, integrations, and AI-assisted features requested by users.
- Measure performance, diagnose problems, and improve usability and reliability.
- Comply with applicable law and enforce our agreements.
4. Customer data and tenant data
Businesses using EBSS may store information about their own customers, employees, vendors, and operations. For that data, the EBSS customer determines what information is collected and how it is used. EBSS processes that information to provide the service and follow the customer's authorized instructions, subject to applicable law.
5. How we share information
We may share information with service providers that help us operate EBSS, including hosting, security, communications, payments, analytics, infrastructure, and connected services. We may also share information when you direct us to do so, when required by law, to protect rights and safety, or as part of a merger, financing, acquisition, or sale of assets.
We do not sell personal information for money. Third-party integrations are governed by their own terms and privacy policies in addition to this policy.
6. AI-assisted features
Some EBSS features may use artificial intelligence to help draft, summarize, classify, organize, or generate content. Information submitted to an AI-assisted feature may be processed by service providers supporting that feature. Users are responsible for reviewing AI-generated output before relying on or publishing it.
7. Cookies and similar technologies
We may use cookies, session storage, logs, and similar technologies to keep users signed in, remember preferences, secure the service, measure usage, and improve performance.
8. Security and retention
We use administrative, technical, and organizational safeguards designed to protect information. No system can guarantee absolute security. We retain information for as long as reasonably necessary to provide the service, meet contractual obligations, resolve disputes, maintain security and records, and comply with law.
9. Your choices and rights
You may update certain account information, manage integration permissions, and request access, correction, or deletion of personal information where applicable. Some records may be retained when required for legal, security, billing, or legitimate business purposes.
10. Children's privacy
EBSS is intended for businesses and authorized business users. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our business services.
11. International processing
Information may be processed in the United States and other locations where our service providers operate. Where required, we use appropriate safeguards for cross-border processing.
12. Government and public-authority requests
If we receive a request from a government or other public authority for personal information or Platform Data, we review the request for legal validity and appropriate scope before disclosing information.
- We review the legality and authority supporting the request.
- Where appropriate, we may challenge, narrow, or reject requests that we believe are unlawful, invalid, or overly broad.
- We apply data minimization principles and disclose only the information reasonably necessary to respond to a valid request.
- We document requests and our responses, including relevant legal reasoning and the parties involved, as appropriate and permitted by law.
We may be prohibited by law from notifying affected users about certain requests. Nothing in this section requires disclosure where disclosure is not legally required or otherwise permitted.
13. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date will reflect the most recent revision. Material changes may also be communicated through the service or other appropriate means.
14. Contact us
Questions or privacy requests can be submitted through our Contact Us page.